Terms & Conditions of Sales

General Terms and Conditions — The In-Between

Part 1 — General Conditions for Renting the Establishment

Article 1 — General Provisions

The reservation is agreed with the landlord, Martin Sluysmans.

Landlord's address: Chapelle Adam 16A, 4652 Xhendelesse
Telephone: +32 479 88 29 11
Email address: sluysmansm@hotmail.com
Landlord's bank account: IBAN BE37 0635 9308 6428 — BIC GKCCBEBB

The contract is a tourist rental agreement. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their primary residence in the rented property.

The property includes 1 accommodation unit with a capacity of 4 people.

Accommodation details: L'Entre-Temps, Chapelle Adam 16, 4652 Xhendelesse; capacity 4 people.

The tenant is required to respect the maximum occupancy stated in the rental agreement. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining definitively payable to the landlord.

The tenant must arrive on the specified day and at the indicated time. In case of late or delayed arrival, the tenant must notify the landlord.

Article 2 — Contract Conclusion Procedures

The rental is effective upon payment of the full amount at the time of booking:

is collected by the secure payment system (Stripe) during online booking;
either to be paid to the landlord's bank account number within 2 days of receiving the electronic booking confirmation (voucher).

Article 2 bis — The security deposit

The security deposit, amounting to €300 (three hundred euros) for Entre-Temps, will be paid 15 days before the stay by bank transfer to the landlord's bank account number or deposited in cash upon arrival.

The landlord reserves the right to refuse access to the establishment if the deposit is not paid.

The deposit will be returned within 10 days of departure if there is no damage to the accommodation, outbuildings and surrounding area.

The security deposit is intended to cover any debts that the tenant may still owe to the landlord upon returning the premises.

In the event of a dispute, the landlord may, at his own risk, retain the deposit until the responsibilities are clearly established.

If it turns out that the tenant does not owe the sums claimed and that all or part of the deposit must be returned, the landlord will owe interest, at the legal rate, on the amount to be returned in the end.

Article 3 — Solidarity

In the case of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.

Article 4 — Late payment

If the landlord does not receive the payments within the allotted time, he can cancel the lease by registered letter or email within 2 days of the scheduled payment date.

This clause does not apply to late bookings.

Any amount owed by the tenant, and not paid 2 days after its due date, shall automatically and without notice accrue interest to the landlord at the legal rate per month from its due date, with interest for any month started being due for the entire month.

Article 5 — Cancellations, early departure, no-show

a) Cancellation by the tenant

Any cancellation must be notified by registered letter or email and addressed to the landlord.

The cancellation conditions specified in the electronic order form (voucher) apply.

In the event of force majeure (or an act of government) affecting either party:

The contract execution date will be postponed to a later date to be agreed upon by both parties (a voucher for an amount equivalent to the reservation will be issued, to be deducted from a future stay). If no agreement can be reached within 18 months, the amounts paid will be fully refunded to the tenant.
The contract is cancelled by agreement between the two parties and all amounts already received by the landlord are refunded to the tenant.

b) Cancellation by the landlord

Any cancellation must be notified by registered letter or email and addressed to the tenant.

The cancellation conditions specified in the electronic order form (voucher) apply.

In the event of force majeure (or an act of government) affecting either party:

The contract execution date will be postponed to a later date to be agreed upon by both parties (a voucher for an amount equivalent to the reservation will be issued, to be deducted from a future stay). If no agreement can be reached within 18 months, the amounts paid will be fully refunded to the tenant.
The contract is cancelled by agreement between the two parties and all amounts already received by the landlord are refunded to the tenant.

c) Premature departure

The tenant's early departure does not result in any refund, even partial, of the price of the stay.

d) Tenant's failure to appear (no-show)

If the tenant does not arrive within 24 hours of the arrival date stated on the contract:

the reservation becomes null and void by operation of law;
the payments remain the property of the landlord who reserves the right to claim the balance from the tenant;
The landlord can dispose of their property.

Article 6 — Responsibilities, insurance

a) Fire insurance

The tenant must be covered by fire insurance (holiday rental) for any damage he or she may cause to the building and the rented furniture.

The tenant declares, after checking it, that he is covered for such risks by his personal fire insurance (holiday insurance).

In the event of a breach, the tenant undertakes to take out a contract covering this risk.

b) Family civil liability insurance (private life)

The tenant declares that he is covered by family civil liability insurance (private life).

In the event of a breach, the tenant undertakes to take out a contract covering this risk.

Article 7 — Domestic Animals

Pets are allowed with the owner's prior agreement. They must be declared to the landlord. An additional charge applies.

Article 8 — Use and occupancy of the premises

The tenant agrees to behave respectfully towards the residents and the environment in general (wildlife, plants, various equipment, etc.). They will use the rented property in accordance with its intended purpose and in a prudent and responsible manner.

The tenant must return the property in the condition in which it was received. The tenant is responsible for any loss or damage to the landlord.

Lively parties such as student revelry, stag/hen parties, dance parties, etc. are not permitted.

Article 8 bis — Inventory of premises

An inventory of the equipment in the rented property is carried out at the beginning and end of the stay. This inventory must be signed by both parties to attest to the condition of the rented property and its equipment.

Any difference with the inventory or anomaly must be reported to the landlord, at the latest 3 hours after arrival, by sending photos to +32 479 88 29 11 or by email.

Article 9 — Complaints

Any complaint must be sent to the landlord by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.

Article 9 bis — Mediation by the Federation of Gîtes and Bed and Breakfasts of Wallonia

In the absence of an agreement between the parties, they will submit their grievances to the secretariat of the Federation of Gîtes and Bed and Breakfasts of Wallonia, which will attempt to propose an amicable solution.

In the absence of an agreement between the parties, only the courts of the judicial district where the accommodation is located have jurisdiction.

This clause applies only to establishments that are members of the Federation of Gîtes and Bed and Breakfasts of Wallonia and are up to date with their membership fees.

Article 10 — Passenger Control

The landlord has the right to check and register the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport).

Article 11 — Acceptance of the general terms and conditions

Unless expressly stated otherwise, the tenant is deemed to have read and accepted all the clauses of these conditions at the latest when booking online, when paying the deposit and/or the balance of the stay, or when taking possession of the establishment.

Part 2 — General Terms and Conditions of Online Sale via the ORC

Article 1 — Purpose

These general terms and conditions apply to all online bookings made with our establishment L'Entre-Temps using the Regional Marketing Tool (RMT).

The customer acknowledges having read and accepted these terms and conditions. No reservation is possible without the customer's explicit agreement to them. The customer has the option to save and print these terms and conditions.

Article 2 — Offers

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are for informational purposes only and are not contractually binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious factual errors in the information we provide.

Article 3 — Price

The prices displayed at the time of booking constitute the total price of the service sold, including taxes, fees, and other charges. Any additional charges are clearly indicated before the booking is completed.

The customer authorizes us to correct any obvious pricing errors.

Article 4 — Reservation

The customer selects the services presented on the Regional Marketing Tool. They acknowledge having read the nature, destination and booking procedures for the services available on the booking tool and having requested and obtained the necessary and/or additional information to make their booking with full knowledge of the facts.

The client is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The reservation is deemed accepted by the client upon completion of the booking process.

Article 5 — Booking Process

Reservations made by the customer are processed via the electronic booking form accessible online through the booking tool. The reservation is considered confirmed upon receipt of the booking form.

Prior to making any reservation, the customer agrees to provide all the information necessary for the booking. The customer confirms the truthfulness and accuracy of the information provided.

Once the final selection of services to be booked has been made, the booking procedure includes the following steps until validation:

the seizure of the bank card in the event of a request for a guarantee or prepayment;
consultation and acceptance of the general terms and conditions of sale relating to the service(s)/product(s);
the customer's confirmation of the reservation.

Article 6 — Acknowledgement of reservation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The email confirmation summarizes the contract offer, the services booked, the prices, the terms and conditions of sale related to the selected rate accepted by the customer, the reservation date, and the address of the establishment to which the customer can submit any complaints.

Article 7 — Right of withdrawal

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of performance, the customer does not have the right to withdraw in the event of a reservation:

accommodation other than for residential purposes (e.g., holiday accommodation);
of a transport;
of a car rental;
catering and services related to leisure activities.

Article 8 — Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (“GDPR”).

The personal data you provide is necessary for processing your booking and is essential for managing and providing the services (Article 6.1.b of the aforementioned regulation). For these purposes, your data may be transferred to our partners, including Elloha.com , which manages the booking tool, online payment providers, and providers established in third countries. Specifically, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract.

We only use partners who guarantee a level of protection that complies with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We retain your data for a period of 3 years after the last contact (email, booking, etc.).

As a data subject, you have the right to access, rectify, and erase your data, as well as the right to object to its collection. These rights can be exercised by sending us an email, including your full name, address, and the subject of your correspondence.

Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.

GENERAL TERMS AND CONDITIONS OF ONLINE SALE VIA ORC

1. Purpose

These terms and conditions apply to all online bookings made with our establishment L'Entre-Temps using the Regional Marketing Tool (ORC).

2. Offers

3. Price

The customer authorizes us to correct any obvious pricing errors.

4. Reservation

The customer selects the services presented on the regional marketing platform. They acknowledge having reviewed the nature, destination, and booking procedures for the services available on the booking platform and having requested and obtained all necessary and/or additional information to make their booking with full knowledge of the facts. The customer is solely responsible for their choice of services and their suitability for their needs; therefore, we cannot be held liable in this regard. The booking is deemed accepted by the customer upon completion of the booking process.

5. Booking Process

Reservations made by the customer are processed via the online booking form accessible through the booking tool. The reservation is considered confirmed upon receipt of the booking form. Prior to making any reservation, the customer agrees to provide all necessary information. The customer attests to the truthfulness and accuracy of the information provided. Once the final selection of services to be booked has been made, the booking process includes the following steps until confirmation:

the entry of the bank card in case of a request for guarantee or prepayment, the consultation and acceptance of the general terms and conditions of sale relating to the service(s) and, finally, the validation of the reservation by the customer.

6. Booking confirmation

The booking tool acknowledges receipt of the customer's reservation and confirms it by sending an email without delay. The email confirmation of the reservation summarizes the contract offer, the services reserved, the prices, the terms and conditions of sale relating to the selected rate, accepted by the customer, the date of the reservation made, and the address of the establishment to which the customer can submit any complaints.

7. Right of withdrawal

accommodation other than for residential purposes (e.g., holiday accommodation),
of a transport,
from a car rental company,
catering and services related to leisure activities.

8. Respect for privacy

We collect your data in accordance with the General Data Protection Regulation (2016/679) (“GDPR”).

The personal data you provide is necessary for processing your booking and is essential for managing and providing the services (Article 6.1.b of the aforementioned Regulation). For these purposes, your data may be transferred to our partners, including Elloha.com , which manages the booking tool, online payment providers, and providers established in third countries. Specifically, for online payments, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners who guarantee a level of protection compliant with the principles set out in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We retain your data for a period of 3 years after the last contact (email, booking, etc.).

As a data subject, you have the right to access, rectify, and erase your data, as well as the right to object to its collection. These rights can be exercised by sending us an email, including your first and last name, address, and the subject of your correspondence.

Complaints regarding the collection and processing of your personal data can be addressed to the competent supervisory authority.